Widget not appearing
You pasted the embed snippet but the widget isn’t on the page. Work down this list.
1. The snippet is actually on the page
Section titled “1. The snippet is actually on the page”- Confirm the embed script is in your page’s HTML — ideally just before
</body>. - View source (or your platform’s “custom code” / “embed” block) and check the snippet is present and unedited. A truncated or altered snippet won’t load.
2. It’s the right site
Section titled “2. It’s the right site”- Each embed is tied to a specific site/widget in your workspace. If you have multiple sites, make sure you pasted the snippet for the correct one.
- On Multi-Site / agency setups, double-check you grabbed the snippet for that client’s site, not another. See Multi-site widgets.
3. Caching
Section titled “3. Caching”- Your site (or a CDN/cache plugin) may be serving an old copy. Clear the cache and hard-reload (Cmd/Ctrl+Shift+R).
- Some platforms cache aggressively after publish — republish and wait a moment.
4. The widget is enabled and configured
Section titled “4. The widget is enabled and configured”- In Settings → Widgets, confirm the widget is turned on and configured. See Configuring a widget.
5. Verify it’s firing
Section titled “5. Verify it’s firing”- Open your browser’s dev console on the live page and look for the widget’s network request or any error. See Installing on your site for what a healthy load looks like.