Tickets & support

Tickets track requests, issues, and follow-ups — anything you need to log, work, and close out. Use them for customer support, bug reports, or internal tasks.

The Tickets list

Open Tickets from the sidebar. Tickets are grouped by status into buckets, in this order:

1. Open
2. In progress
3. Waiting
4. Resolved
5. Closed

Each row shows a colored priority dot, the subject, and the created date. The priority colors are:

• Low — grey
• Normal — blue
• High — amber
• Urgent — red

Use the status dropdown at the top to filter to a single bucket.

Create a ticket

1. Click New ticket.
2. Enter a subject (required) and an optional body describing the issue.
3. Set the priority (Low / Normal / High / Urgent — defaults to Normal) and status (defaults to Open).
4. Optionally link a client so the ticket shows up in that customer’s history.
5. Click Create ticket.

Work and resolve a ticket

Open any ticket to edit it. You can change the subject, body, priority, status, and linked client, then Save changes.

Moving a ticket to Resolved stamps it with a resolved time, shown next to the created time in the ticket header. Closed is the final state once you’re fully done.

Where tickets show up elsewhere

Ticket events flow into the Activity feed, and a ticket linked to a client appears in that client’s history. Status changes are logged so you can see who moved what and when.