Email/notifications not sending
Two separate systems here: email (estimates, invoices, contracts, drips) and push notifications (native banners). Check whichever applies.
Email isn’t arriving
Section titled “Email isn’t arriving”VertaFlow sends transactional email through Resend.
- Check the recipient’s spam/junk first.
- Confirm the address is correct on the record you sent to.
- Bring-your-own Resend: if you connected your own Resend account under Settings → Integrations, make sure your API key is valid and your from-domain is verified in Resend. An unverified domain silently fails delivery. See API keys & integrations.
- Re-send from the record (estimate, invoice, contract) to retry.
Push notifications aren’t firing
Section titled “Push notifications aren’t firing”Push gives you a native banner when a ticket comes in, an invoice is paid, or an appointment is booked. Turn it on in Settings → Security → Push notifications.
- Enable it first. Click Enable push and allow notifications when the browser asks. The badge must read On.
- Permission denied? If you blocked notifications earlier, re-allow them in your browser’s site settings, then enable push again.
- iOS: web push only works after you install VertaFlow to your home screen. Install first, open it from the home screen, then enable push. See Mobile & install (PWA).
- Unsupported browser / deploy: if the card says push isn’t configured, it isn’t enabled on this deploy. Some older browsers don’t support web push at all.